Returns & Exchanges

At John Paul Mitchell Systems, we stand behind our professional-grade hair care products and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any item within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully pack the products in their original packaging, ensuring all caps are tightened and the prepaid shipping label is securely attached to the box.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a pickup; tracking information will be sent to your email once the scan is complete.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.